Before deciding to acquire business with EAS my husband and I both read reviews. The reviews we read on Yelp and Google led us to believe we would have a great experience. We are grateful that his Volkswagen was fixed. However, the customer service end of the business needs a bit of help. I dropped my husband's car off for him on Wednesday for a diagnostic and was told that it would be ready within 1-2 days. We drove pass Friday and his car was in the same place that I dropped it off at. Saturday we decided to go in because we didn't receive an update. A gentlemen, who I assume is the manager, informed us that they were backed up & that by the end of the day we would get an update. We did not. Monday my husband received a call and they let him know that they fixed the issue. Upon picking up his vehicle I went in with him to express how I was not pleased with the customer service. The "manager" and another gentlemen were both up front. I let the "manager" know that we didn't receive any updates about what needed to be done prior to the service being done. The other gentlemen says he called me. That was untrue because he never had my number to begin with. When dropping off the car I only gave the gentlemen my husband's number. The gentlemen went back and forth with me attempting to back up his blatant lies while the manager just stood there watching. We will not be coming back!
Dear Tiara, thank you for providing this feedback. We sincerely apologize for the poor customer service experience you had, which is not indicative of our usual standards. We understand the frustrations caused by the lack of communication and the disagreement over phone calls. Please know that we take your concerns seriously and will address them with our team. We appreciate your business and regret that we did not meet your expectations.
- European Automotive Specialists