5

I originally updated my review because after my first repair visit, the engine light and EPC warnings returned shortly after picking up my Volkswagen, and the vehicle was still experiencing drivability issues. However, I want to provide an updated review based on my most recent experience. I brought the vehicle back on Monday and worked directly with Jacob, the owner. He thoroughly test drove the vehicle, addressed the issue again, and reassured me they would get everything taken care of. Because of my initial experience, it was difficult to fully trust the situation at first, but I can honestly say the second experience felt very different dealing directly with the owner. Since getting my vehicle back Monday, I’ve continued driving it through Thursday and so far the engine light and EPC warning have not returned. The vehicle has been driving much better overall. I appreciate Jacob taking the time to stand behind the work and make things right, and I wanted to provide an honest update reflecting my experience after the follow-up repair.

Thank you, Monique, for the high recommendation! We're thrilled you found us and appreciate your kind words. At European Automotive Specialists, we strive to provide honest and professional service, so it's wonderful to hear about your positive experience. Please don't hesitate to reach out if you need anything in the future. We're always here to help!

- European Automotive Specialists
1

I originally left a positive review because when I first picked up my Volkswagen, the engine light appeared to be off and I believed the issue had been fixed. I picked my car up on Friday, May 1st. However, the very next day, Saturday, May 2nd, the same issues returned while driving. I originally brought my vehicle in because it was cutting off in traffic, slowing down unexpectedly, showing a significant airflow-related code, and had an engine warning light on. I was told that the recommended engine cleaning/repair would fix the issue, stop the car from cutting off, and resolve the warning lights. Since the shop was closed over the weekend, I contacted them first thing Monday morning to report that the engine light and EPC warnings had already returned and the car was still losing power, speeding up and slowing down unexpectedly, and acting unsafe while driving. When I brought the car back under their warranty, the vehicle was checked and the engine light was temporarily off and no code was showing at that moment. However, I was told that if the issue returned, it was most likely the turbo or turbo gasket. As soon as I left and got on the freeway, the engine light and EPC warnings came back on immediately, and I contacted them right away. After spending $4,436.66, I was then given an additional estimate of $3,712.85 for turbo-related repairs, even though the original issue was still not resolved. In addition, after getting the vehicle back, I began experiencing additional sensor warnings and dashboard alerts. I was already dealing with a tire sensor light issue, but now I am receiving additional tire sensor warnings and other sensor-related alerts that were not present before the repair. At this point, I am sharing my updated experience because the original issue was not resolved.

Thank you, Monique, for the high recommendation! We're thrilled you found us and appreciate your kind words. At European Automotive Specialists, we strive to provide honest and professional service, so it's wonderful to hear about your positive experience. Please don't hesitate to reach out if you need anything in the future. We're always here to help!

- European Automotive Specialists
5

I originally updated my review because after my first repair visit, the engine light and EPC warnings returned shortly after picking up my Volkswagen, and the vehicle was still experiencing drivability issues. However, I want to provide an updated review based on my most recent experience. I brought the vehicle back on Monday and worked directly with Jacob, the owner. He thoroughly test drove the vehicle, addressed the issue again, and reassured me they would get everything taken care of. Because of my initial experience, it was difficult to fully trust the situation at first, but I can honestly say the second experience felt very different dealing directly with the owner. Since getting my vehicle back Monday, I’ve continued driving it through Thursday and so far the engine light and EPC warning have not returned. The vehicle has been driving much better overall. I appreciate Jacob taking the time to stand behind the work and make things right, and I wanted to provide an honest update reflecting my experience after the follow-up repair.

Thank you, Monique, for the high recommendation! We're thrilled you found us and appreciate your kind words. At European Automotive Specialists, we strive to provide honest and professional service, so it's wonderful to hear about your positive experience. Please don't hesitate to reach out if you need anything in the future. We're always here to help!

- European Automotive Specialists
5

Excellent

Jennifer, thank you for your excellent rating! We're thrilled to know that you had such a positive experience with us. Our team strives to deliver exceptional service and we're glad that we met your expectations. If there is anything else we can do to further improve your experience, please don't hesitate to let us know.

- European Automotive Specialists
5

Fast, accurate, and reasonably priced. Rought them my E60 M5 on a Tuesday and drove it out on Thursday. I'll be back the next time this BMW craps out on me.

Thanks for trusting your BMW M5 to us, Malachi! It's great to hear that our service met your expectations. We're here whenever you need us for any future car troubles.

- European Automotive Specialists
5

Just a bunch of really great guys. I had my car towed there last minute and they took care of everything. I'm glad I found them and I'll be switching to them for my regular maintenance.

We're thrilled to hear about your positive experience with us, Jesse! It's always our goal to provide exceptional service. We're here whenever you need us for your car's regular maintenance! Thank you for choosing us as your trusted auto care provider.

- European Automotive Specialists
5

Thank you, Eric, for the wonderful 5-star rating! We are thrilled that you had a great experience with us. We work hard to ensure top-notch service and satisfaction for all our customers. We look forward to serving you again soon!

- European Automotive Specialists
5

Had THE best experience and service here recently when my best friend and I were on our way to the beach. A portion of a piece of the front fender on our truck came off and was flapping all over the front of the truck as we were on I-285 in Atlanta. We took a chance on this place and were blessed to work with Jacob and Bruno who fixed us up and we were on our way in just a few short minutes. Can’t thank these guys enough for looking after two stressed out women who were having car issues. Thank you!

Thank you, Terri! We're thrilled to hear that you had the best experience with us. Our team, especially Jacob and Bruno, always strive to provide excellent service and fix any issues efficiently. We understand how stressful car troubles can be, and we're glad we could help you get back on the road in no time. Your kind words mean the world to us!

- European Automotive Specialists
5

Thank you, Ochun, for your fantastic five-star rating! We love knowing that we hit the mark for you. Would you mind sharing with us what motivated you to leave such a positive review? It is always a joy to receive feedback, and we look forward to serving you again here at our company!

- European Automotive Specialists
5

Always great service and hospitality thank you guys so much . Always great

Thank you, Pamela Rose! Your kind words mean a lot to us. We're thrilled that you consistently have a wonderful experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another exceptional visit!

- European Automotive Specialists