10/3/2018 UPDATED SO MY FIRST REVIEW WAS ON 8/30/18 THAT'S THE INFO YOU SEE BELOW, MY UPDATE IS LONG OVER DUE BECAUSE I HAVE MY CAR SERVICED HERE ON 9/8/18 PATRICK CALLED ME BACK O THE ORIGINAL DATE OF REVIEW AND APOLOGIZED FOR THE BEHAVIOR OF THE COUNTER PERSON, HE ALSO WAS ABLE TO GET ME IN PROMPTLY AND WHEN I ARRIVED EVERYONE WAS VERY NICE AND ACCOMMODATING NOT TO MENTION PATRICK SAVED ME OVER HALF THE COST OF WHAT EVERYONE ELSE WAS QUOTING SO I REALLY APPRECIATE YOU GUYS AND WILL BE A FUTURE CONSUMER AS WELL If i could give zero stars I would. I requested a quote online yesterday and when i called this morning at 11 was told the manager was at lunch, then when i called back @ 1:30 was told the same thing when i mention that i was told the same thing at 11 the guy on the phone got really snippy with me. Being that I'm someone that could've been a potential customer, I wanted to let you guys know, because of the way he treated me on the phone, I am now NO LONGER INTERESTED IN YOUR SERVICES. Who ever is answering the phone in the service department needs some customer service training.
Thank you for providing us with this feedback, Niqui. I'm sorry for the initial negative experience you had. Nonetheless, I'm glad that Patrick was able to turn things around and provide you with exceptional service. We strive to deliver excellent customer service in all aspects of our business, and we appreciate your kind words. We look forward to serving you again in the future!
- European Automotive Specialists