Decided to go here instead of dealership for my insp, service check and oil change. First, and Last, time not using dealer. All simple tasks to complete for an experience mechanic (one would think), went very wrong. Within 24 hours of pickup, every ounce of oil that was in the vehicle was dumped out onto my driveway. Called and told them. They advised me to come in but advised they would not agree to pay for tow until after I had it brought in and had it looked at (their discretion on whether it was worth their paying). I decided against and looked for myself. Found the oil filter was not screwed on. There was barely one thread holding it in place. Took leave for a day --- the next day(I informed them right about opening time, their partnered tow truck comp arrived at approximately 2015, so the work had to be done the next day). Upon pick up that day, I noted a big scratch/rub to the bottom of left rocker panel and smaller scratch to the front bumper Conveniently, they dont do Intake inspection so it's just a "we didnt do it". I asked the manager Patrick for a full refund, and he told me the best he could do was give me a free oil change as if I'd come back. Wouldnt allow me to speak to anyone higher . Reply to survey that came after a month or so. Msg to call Patrick. Called, he was busy, never got a call back. The job costed me near $400 Not to mention getting it fixed and missing work. Also ended up throwing the oil computer system off. Had to have it fixed by dealership. This all occurred some months back.
Dear Donte, we apologize for the negative experience you had with us. It's never our intention to provide subpar service. We take your feedback seriously and will use it to improve our processes. We understand your frustration and we are sorry for any inconvenience caused. If you would like to discuss this further, please reach out to our customer service department.
- European Automotive Specialists