After spending $3100 on repairs a year ago, I had my Benz towed in because it wouldn't start and EAS charged $250 for a new battery, they had my car for a month with no concrete info as to what was wrong. I get a call saying the power steering needs to be replaced for $1400 and if I dont come and get the car since I will not authorize them to do the repair, they threatened to charge a storage fee. UPDATE: Patrick and I were able to work something out with my car. We agree the car still needs some work but it is driveable and was repaired at a reasonable price. Additionally, I was never violent but very angry at the conflicting information I had from another employee. Glad we were able to come to an agreement.
Ms. Emanuel, you were asking us to warranty your power steering when you have not had any power steering related repairs performed with us. You then got violent and argumentative. Edward had told you about this needed repair week ago, you insisted we should do the work for free. On our paperwork, it states storage fee starts 3 days after work/diagnostic completed. You are refusing to pick your vehicle up or have work performed, we just do not have room in our parking lot so we charge a storage fee to compensate. We are sorry you feel this way, but you have been unfair and impractical.
- European Automotive Specialists